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Is Face ID not working on your iPhone or iPad Pro? If you’re tired of having to punch in your device passcode or Apple ID all the time, the fixes in this troubleshooting guide will help you out.

Although Face ID is a remarkably well-implemented feature, there are various instances where it malfunctions on the iPhone and iPad. For example, the TrueDepth camera could fail to kick in at device unlock or Apple Pay checkout. Or, it might struggle to recognize you.

Table of Contents

Work through the fixes that follow, and you should be able to get Face ID working correctly on your iPhone and iPad Pro again.

You Must Enter Your Passcode In the Following Instances

Before you start, it’s a good idea to familiarize yourself with situations where you must enter the device passcode despite having Face ID active on the iPhone and iPad. These happen because of protective measures and feature limitations but are easily misunderstood as problems. The following isn’t an exhaustive list but covers the most common scenarios.

You just rebooted your iPhone or iPad.

You’re unlocking the device for the first time in 48 hours.

You aren’t looking at your iPhone or iPad directly. Face ID checks for your attention to improve security, but you can configure it to authenticate you regardless (more on that below).

You’re attempting to unlock your iPhone while holding it horizontally; this is not a problem on the iPad.

You’re obscuring your face with a mask or sunglasses. We’ve talked about ways to deal with this problem further into the post.

1. Review Face ID Settings

If Face ID never shows up to authenticate specific actions like App Store and iTunes purchases, it’s best to begin by reviewing the Face ID settings on your iPhone or iPad.

    Open the Settings app.

    Scroll down, tap

    Face ID & Passcode

    , and enter your iPhone’s device passcode.

    Turn on the switches next to the activities where you want Face ID to work:

    iPhone Unlock

    : Unlock your iPhone at the Lock Screen



    App Store

    : Authorize iTunes and App Store purchases.

    Wallet &

    Apple Pay

    : Authorize Wallet and Apple Pay purchases.

    Password Autofill

    : Authenticate password auto-filling in Safari and other apps.



    : Manage third-party apps that support Face ID.

    2. Restart Your iPhone or iPad

    If there’s nothing wrong with your Face ID settings, try rebooting the system software on your iPhone or iPad. That’s a quick fix to minor technical issues preventing the feature from working.

    To restart any iOS or iPadOS device:

      Open the Settings app and tap





      and swipe right to power off the device.

      Hold the




      button until you see the Apple logo.

      3. Update to the Latest Version of iOS

      Face ID can stop working due to problems with iOS or iPadOS. Perform a software update and check if that makes a difference.

      Wait until your iPhone or iPad scans for newer system software updates.


      Download & Install

      to install an update.

      Can’t update your iPhone or iPad? Learn how to fix stuck iOS or iPadOS updates.

      4. Face the TrueDepth Camera

      To improve Face ID security, your iPhone or iPad will not authenticate you unless you look directly at the screen or the TrueDepth camera.

      5. Check the TrueDepth Camera

      Next, check the front camera on your iPhone or iPad and make sure that nothing is blocking it. For example, if you’re using an excessively bulky case, it could obstruct the top of the device. A screen protector that’s cracked (particularly closer to the camera) can also cause problems.

      A sweaty or greasy iPhone screen is another reason that makes it harder for Face ID to scan your face. Wipe it with a microfiber cloth regularly to avoid that.

      6. Are You Covering Your Face?

      Face ID requires a full facial scan to authenticate you, which means you must always enter your device passcode if you use a face mask. However, you have a couple of ways to avoid that on the iPhone.

      Set up Unlock with Apple Watch: Use an Apple Watch to authenticate you instead of Face ID.

      Activate Face ID with a Mask: Set up Face ID to authenticate you with a partial scan around the eye area. This feature is only available for the iPhone 12 and later.

      Face ID also doesn’t work well with sunglasses. Set up “Unlock with Apple Watch” or an alternative appearance (more on that next).

      7. Add Alternate Face ID Appearance

      Face ID is smart enough to adapt to subtle changes in your face, but it may have trouble identifying you if you change your appearance too much—e.g., with glasses or headgear. That’s why you must set up an alternative appearance. To do that:


      Add Alternate Appearance




      and go through a standard Face ID setup.

      8. Reset and Set Up Face ID From Scratch

      If Face ID continues to have trouble showing up or fails to recognize, it’s time to reset Face ID and set it up from scratch. That clears the Secure Enclave—the subsystem that houses facial data—and helps fix persistent Face ID-related issues.


      Reset Face ID


      Restart your iPhone or iPad and revisit the Face ID & Passcode screen.


      Set Up Face ID




      and go through a standard Face ID setup.

      Learn how to fix the “Face ID Is Not Available” error if you run into it during the Face ID setup.

      9. Factory Reset All Settings on iPhone

      Assuming that a Face ID reset did not help, you must next shift your attention to a full settings reset. You will not lose any data, so if you want to go ahead:


      Reset All Settings


      Enter your device passcode and tap

      Reset Settings


      10. Factory Reset the iPhone Software

      If the solutions above did not fix Face ID on your iPhone or iPad, you might be dealing with a severe software-related issue that nothing but a complete system reinstallation can fix.

        Back up your iPhone or iPad to iCloud or a computer.


        Erase All Content and Settings

        and follow the on-screen instructions to reset the device to factory defaults. You can choose to restore your data while setting up the device again.

        No Luck? It’s Time to Contact Apple

        Contact Apple Support if you continue to have problems with Face ID. You could be dealing with a defective TrueDepth camera that warrants a visit to the Apple Store. If you still want to stand a chance of fixing the issue yourself, try reinstalling the system software and the device firmware in DFU (Device Firmware Update) Mode.

        You're reading 10 Fixes For Face Id Not Working On Iphone Or Ipad

        3G, 4G & Lte Not Working On Iphone Or Ipad? Try These Fixes

        Are you among the iPhone users experiencing 4G/3G & LTE connectivity issues? Have you tried seemingly every possible solution, but the issue persists? What’s the fix to this 4G/3G & LTE issue?

        Speaking of fixes, there are some tried and true tricks that have solved this pesky problem for ages. Let’s give them a shot to fix the issue of 3G, 4G & LTE not working on iPhone or iPad.

        How to fix 3G/4G & LTE not working on iPhone or iPad

        Check your Cellular Connection

        First off, ensure that 3G/4G is enabled on your device. This may sound obvious, but sometimes basic details slip our minds. So, it’s better to check them upfront—you might save yourself a lot of time.

        Head over to Settings → Cellular/Mobile Data. Make sure it’s toggled on.

        Then, tap Cellular/Mobile Data Options → Enable 4G → Choose Voice & Data.

        Turn Mobile Data on/off a few times. It might solve the issue immediately.

        Toggle Airplane Mode

        Turning on Airplane Mode and then turning it off after a few seconds might solve the 4G/3G or LTE connectivity. To do so: swipe up on the iPhone home screen (On iPhone X Series or later, swipe down from the top-right corner) and Turn On and Off Airplane Mode.

        Remove the SIM Card/Restart your iPhone

        Sometimes, restarting your phone can automatically fix a few issues. Let’s see if it can help.

        Power down your iPhone.

        Remove the SIM card and reinsert it.

        Restart your phone: Press and hold on the sleep/wake button and when the red slider appears, drag it to switch off your device.

        After a while, press and hold the sleep/wake button to power on your iPhone.

        Turn off SIM PIN

        Note: Some carriers distribute iPhones with SIM PIN enabled by default. Contact your carrier to check your default SIM PIN.

        No luck? Contact your carrier and explain the problem.

        Contact your carrier to make sure your account is properly set up and there is no problem with your current data plan.

        Check the error messages in the carrier logs.

        To boost performance or resolve existing bugs, carriers often roll out updates. So, be sure your carrier settings are updated.

        Go to Settings → General → About → check the carrier version. If an update is available, download and install it.

        Reset Network Settings

        Resetting Network Settings can fix 3G, 4G, or LTE not working on iPhone or iPad.

        Note: Resetting your Network Settings will remove all the previous preferences such as Wi-Fi passwords, VPN settings, preferred network, etc.

        iOS updates have a reputation for solving specific annoying issues.

        If you haven’t updated your device in a while or if there’s a software update waiting for you, upgrading might just do the trick.

        Plug your iPhone into a power source.

        Launch Settings → Tap General → Tap Software Update.

        Tap Download and Install → Tap Install.

        Restore your iPhone

        If all the solutions mentioned above haven’t fixed the issue, restoring your iPhone can work as a last resort. Before moving ahead, back up your device!

        Note: Restoring your iPhone will delete all of your data and install the newest version of iOS.

        Don’t give up yet if the issue still isn’t resolved. Contact the godfather! But seriously, contact Apple itself.

        That’s all!

        Take a look:

        Author Profile


        Jignesh Padhiyar is the co-founder of chúng tôi who has a keen eye for news, rumors, and all the unusual stuff around Apple products. During his tight schedule, Jignesh finds some moments of respite to share side-splitting content on social media.

        How To Use Face Id On Iphone And Ipad Pro (Ultimate Guide)

        iPhone and iPad That Support Face ID

        iPhones That Have Face ID Support:

        iPhone 11 Pro Max

        iPhone 11 Pro

        iPhone 11

        iPhone XS Max

        iPhone XS

        iPhone XR

        iPhone X

        iPad That Have Face ID Support:

        iPad Pro 12.9-inch (4th generation)

        iPad Pro 12.9-inch (3rd generation)

        iPad Pro 11-inch (2nd generation)

        iPad Pro 11-inch

        How to Set Up Face ID on iPhone and iPad Pro

        If you have not enabled Face ID while setting up your iPhone for the first time, here is how to activate it from the Settings app.

        If you can not move your head, please tap on Accessibility Options and Use Partial Circle.

        Tap Continue. Now, move your head slowly to complete the second and final scan. Finally, tap Done.

        You have successfully set up Face ID on your device.

        How to Use Face ID on iPhone and iPad Pro

        You can use Face ID for various purposes like unlocking your device, App Store purchases, app sign in, and password autofill. Let me briefly take you through all these.

        How to Unlock Your iPhone or iPad Pro with Face ID

        Face ID only starts to scan the face when the lock screen is lit. You can use Raise to Wake (best option), tap the screen, or press the right side button to wake your iPhone or iPad.

        After that, the device automatically swiftly unlocks your device. The lock icon above the time will show the lock/unlock status. Finally, swipe up from the bottom of the screen to enter your iPhone.

        Note: On the iPhone, Face ID works best only in portrait orientation. However, on the iPad, you can use Face ID in either portrait or landscape orientation.

        How to Use Face ID with Apple Pay?

        Face ID has integration with Apple Pay. This lets you pay securely using Apple Pay and authenticate the payment conveniently with Face ID. If interested, know more about this.

        Use Face ID to Make App Store Purchases and More

        Just like Touch ID, you can use Face ID on your iPhone or iPad Pro to download free apps for the first time or buy apps, media, etc. The process is effortless and secure. To explain this adequately with step-by-step pictures, please head over to our guide on how to purchase apps on iPhone using Face ID.

        Use Face ID to Sign in to Apps and Autofill Passwords in Safari

        Some apps let you sign in using Face ID. Secondly, if you have set up iCloud Keychain on your iPhone, you can also autofill usernames and passwords after Face ID authentication. This keeps the login credentials safe.

        How to Manage Face ID Use with Third-Party Apps

        Third-party apps like WhatsApp, password managers, and more let you put a lock on them using Face ID. This ensures that without authentication, anybody except you can not get inside that app, even if you have unlocked your iPhone and handed over to them for a brief period. You will find the settings for Face ID integration for third-party apps in the apps’ security or privacy settings. From there, you can enable or disable Face ID lock.

        Signing off…

        This is how you can set up and use Face ID on your compatible iPhone or iPad. But that is not all. Face ID has more tricks up its sleeves. For example, you can add a second person’s face to Face ID. The second person can be your wife, parents, or somebody close whom you trust. You can also unlock Face ID when wearing a mask. Finally, if you decide that Face ID is not for you, it is easy to turn it off or reset Face ID to reconfigure it.

        Author Profile


        I have been an Apple user for over seven years now. At iGeeksBlog, I love creating how-tos and troubleshooting guides that help people do more with their iPhone, iPad, Mac, AirPods, and Apple Watch. In my free time, I like to watch stand up comedy videos, tech documentaries, news debates, and political speeches.

        Is Iphone Face Id Safe To Use?

        The idea of locking your phone up using such sensitive information as your facial features might feel a little unsafe. Where is the data on your face ID stored? Does it actually help you keep your iPhone secure? Does using Face ID mean you’re now part of a facial recognition database? Is Face ID safe to use?

        Face ID has been touted by Apple as the best biometric security measure you can use. It’s easy too, as you don’t need to remember anything to simply look into a camera. 

        Table of Contents

        There is, of course, the option to add a passcode to your phone (and it’s required to use one even if you enable Face ID, just in case it doesn’t work), so how much more secure is Face ID compared to that? 

        The truth is, you don’t need to be overly worried about using the feature, and here’s why. 

        How Apple Stores Your Face ID

        The data created on your face when you first make your Face ID never actually leaves your iPhone. It’s definitely not added to any databases, stored in a server, or sent anywhere else. Instead, it’s kept in a processor on your iPhone, separate from the main processor, called the SEP, or secure enclave processor. 

        Furthermore, an actual representation of your face isn’t actually saved (such as a picture or 3D model) but instead the mathematical data of your Face ID is stored to memory. So, if someone was somehow able to get into this SEP, they wouldn’t see your actual face, just the numbers that represent it. 

        The main iPhone processor never obtains this data, it only recognizes whether or not the SEP says your face matches the data stored there. So, now that you know your face is safe, you might wonder how secure using the feature actually is. 

        How Secure Is Face ID?

        As far as actually keeping your phone locked up, is Face ID a better option than just a passcode? Face ID, as well as Touch ID, the other biometric security method Apple has used for older devices, have been shown to be pretty tough to crack.

        The issue comes if someone were to go to some length to create fake versions of your face in a 3D model in order to get into your phone. And once your identity has been compromised in this way, you wouldn’t really be able to go back to using your face as a security measure again. 

        However, situations like these don’t really need to worry you unless you’re someone high-profile, or have extremely sensitive data on your phone that someone could want. And if any thief tries to steal your phone, most of the time they won’t care much about it if they see it’s already secured by other measures. Most petty thieves don’t want to go through the hassle of trying to unlock your phone. 

        Though if they were determined, it is possible they could force you to look at your phone in order to open it. In this case, Face ID is essentially useless because it’s easy for an attacker to put your face up to your phone. So is there a better option for securing your phone?

        Try Using a Long Passcode Instead

        While using Face ID is better than using nothing, you’ll always have better security if you opt to use a passcode instead. Length of the passcode matters, too. A 4-digit one is extremely easy for a computer to guess, but the more numbers you add the more difficult it becomes to unlock. 

        To get an idea of just how secure a longer passcode is, while a 4-digit code could take 7 minutes to crack, a 10-digit one could take 12 years. You also have the option to set up an alphanumeric code on your iPhone, which adds an extreme amount of security as well. 

        If you’re not too worried about someone breaking into your iPhone, though, and don’t really store any sensitive information on it, Face ID should be enough for you. And if you ever do feel you want extra security, you always have the option to change your Face ID and passcode settings within your iPhone’s settings. 

        No Method is Completely Secure

        Of course, no matter what method you use to secure your phone, nothing is completely impenetrable. There’ll always be ways to compromise a security measure. It’s simply a matter of finding which ones are least likely for this to happen. 

        In the case of iPhone authentication, it’s pretty clear that using a long, complicated passcode is your best bet for security. But if you aren’t very serious about it and need something easy, Face ID is perfectly fine to use. 

        Autofill Passwords Not Working On Iphone And Ipad? Here’s The Fix

        iCloud Keychain makes passwords management for apps and websites a painless exercise. The stock password manager not only securely stores all the sensitive information across iDevices but also auto-fills information like social log-ins, Wi-Fi passwords, credit cards, Safari usernames, and apps/websites passwords. That said, passwords autofill feature isn’t working on iPhone and iPad for some users. Having been on this wrong side of the problem quite a few times, I can tell the areas where the culprits may be hiding. So, let’s dive into the rundown to try out a few viable solutions to troubleshoot AutoFill passwords issues on iOS and iPadOS devices.

        Fix AutoFill Passwords Not Working Issue on iPhone and iPad

        While occasional glitch could be an obvious villain, it wouldn’t be wise to rule out the possibility of a miscellaneous software bug. Besides, the disabling of some essential settings could also be the reason behind this problem. That’s why I have looked into all the possible aspects so that you can finally cut the chase. Do I need to mention the rule of the troubleshooting guide? Well, it’s quite upfront. Simply, start with the first solution and keep trying until you have got rid of the issue.

        Note: Some websites don’t allow saving passwords. Therefore, Safari won’t be able to save or autofill account names and passwords on those sites.

        Ensure That iCloud Keychain is Enabled

        As mentioned above, AutoFill passwords feature is integrated with “iCloud Keychain”.  So, be sure it’s turned on your iPhone and iPad.

        2. Now, tap on Keychain and then turn on iCloud Keychain. 

        Now, try to auto-fill passwords in any app or website to see if the issue has been fixed. If it has, you are good to go. But if the luck hasn’t smiled, move on to the next hack.

        Turn off Private Browsing

        Open Safari on your device. Then, tap on the tabs icon at the bottom right corner.

        2. Now, tap on Private at the bottom left corner and then tap on Done at the bottom right of the screen to confirm.

        Check That the AutoFill Toggles for Contact Info and Credit Cards Are Enabled

        Maybe you (or anyone of your family) had mistakenly disabled AutoFill toggles for contact info and credit cards in Safari settings and forgot to turn them on. As they are essential, make sure to turn them on.

        2. Now, turn on the toggles for Contact Info and Credit Cards. 

        Turn off/on AutoFill and Check Your Saved Websites/Apps Passwords

        If the problem is yet to be solved, give the system-wide AutoFill toggle a reboot. Also, check out all the saved website and app passwords to ensure they are correct.

        2. Now, tap on a specific account and edit it (if needed).

        3. Next, go back and turn off the AutoFill Passwords toggle. Then, restart your device. After that, return to this setting and turn on the AutoFill Passwords switch.

        Update Your iOS or iPadOS Device

        Fix AutoFill Passwords Issue on iPhone and iPad

        I Love This Iphone X Face Id Feature

        I love this iPhone X Face ID feature – but it could be better

        The internet may be obsessed with Animoji karaoke right now, but the iPhone X’s Face ID has captured my attention – no pun intended – in another way. The TrueDepth camera is at the root of some of the most controversial elements of the iPhone X, its presence forcing the notched display and ousting the apparently beloved Touch ID fingerprint sensor, for example. Still, as I’m living with the iOS smartphone day to day, I’m growing increasingly convinced that those compromises were worth it.

        It’s become clear that Face ID is much more than just a quick way to unlock the phone initially. Its attention-based security has other benefits too, stepping in at any point where previously apps and services would ask you to authenticate with Touch ID. Although tapping my finger against the home button never seemed like too much of a chore, the streamlining impact of the glance you’re already giving the phone also being your security validation adds up surprisingly.

        One of the side-benefits of Face ID I didn’t expect I’d like as much as I do, is its control over lock screen notifications. On the iPhone X, when a new notification bubble pops up and the handset is locked, it now doesn’t show the content of that notification. So, you can see you have a new iMessage chat, or an email, or a Twitter message, but the content is private.

        When Face ID spots your face, however, not only does the iPhone X unlock ready for you to swipe through to the home screen, but all the notifications are revealed too. It means that, even if someone picks up your phone and glances at it, they can’t see the content of your new notifications.

        However, there’s a downside. I usually have my phone next to my keyboard on the desk, regularly glancing down at it as notifications come in. Unfortunately, since I’m apparently not within the range of Face ID’s various sensors – at least when I’m sitting up rather than slumping forward – on the iPhone X I get the notification bubble but none of the actual content.

        If I lean forward, and look down toward the phone, that’s usually sufficient for Face ID to spot me. All the same, it’s definitely more back and forth movement than I had to make before, when with the iPhone 8 Plus I just needed to glance across to see what had lit up my phone.

        My ideal would be some hybrid of the two systems. When the iPhone X was next to me on the desk, it would show the full notifications unless instructed otherwise; when it was elsewhere, it would restrict the content of those notifications as it does now. Perhaps it could work in the same way that Continuity can unlock your Mac when your Apple Watch is near, courtesy of low-energy Bluetooth.

        MORE iPhone X Review

        You can, of course, turn off the Face ID controlled notifications in the settings. Then the iPhone X behaves just like previous iPhones, either showing the full notification or, if you so choose, none of them.

        I suspect that, as developers get to grips with what Face ID can do beyond just simple password replacement, this ability to gage authenticated attention will become increasingly a benefit to having the iPhone X versus other devices. It’s an extra layer of privacy that I didn’t realize I’d appreciate so much, but equally importantly it’s being enabled in a way that needn’t slow or distract from how I use the phone day to day.

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