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From 2023 to 2023, businesses faced challenges due to the pandemic. However, one increasing trend that almost doubled over the past two years was influence marketing (See figure 1.) Business leaders and marketers are not ignorant to this trend, but also have the question in mind: What really is influencer marketing? How different is it than working with celebrities? Should influencer marketing be your top priority? In this guide, we will answer these questions and also give you a step by step guide to start with influencer marketing.
Figure: 1. Source: Statista1. What is influencer marketing? 2. How is influencer marketing different than working with celebrities?
You may think that working with celebrities is not a new concept in marketing, but the definitions of celebrity and influencer started to be differentiated from each other. Traditional celebrities often gain fame through entertainment and media sector, such as acting or singing. Influencers typically build a fan base from scratch by creating content that attract people’s attention on social media. They don’t necessarily have to be in media or entertainment but gain public attention with their life style, a niche hobby or expertise.3. What is an example of influencer marketing?
Let’s imagine you launched a new technology product and need to introduce it to potential buyers. A YouTube user, Marques Brownlee, creates original content only about reviewing technology products and has more than 15 million followers. Figure 2 is a part of one of his sponsored videos where a brand spokesperson is about to appear and introduce their product. Brownlee does not appear in a Hollywood movie, so you may not know him at all, but some people who are into using the newest technology products may even recognize him on the street. This is a typical example of influencer marketing, that could be applied for almost all types of products.4. Should influencer marketing be your top priority?
Word of mouth or asking for a trusted friend’s opinion for our purchasing decisions has been always there. Especially for B2C products, new brands or launches, influencer marketing is critical to build a sustainable relationship with consumers. According to a 2023 report by Digital Marketing Institute, 49% of consumers trust in influencer recommendations and 70% of teenagers trust in influencers more than traditional celebrities.
If you have a mixed presence of offline and online channels, or a wider range of consumers, you may consider influencer marketing as a part of your overall marketing strategy, and compare the success of different channels over time. If your main channel is online and your audience is younger, influencer marketing can be the go-to solution for a limited marketing budget or the top priority in your overall marketing strategy.5. What are the best practices to start with influencer marketing?
If you are a big company, you may be working with a media agency for your marketing campaigns. However, if you follow these steps, you can also do it in-house. Even if you have an agency controlling your campaigns, knowing these aspects are important for a marketer to manage a successful influencer marketing strategy.
Bright Data offers automated web scraping data that enables brands to collect organic web data to find the right influencer. For a company that lists influencers for different businesses, Bright Data gathered a comprehensive dataset that includes social media hashtags those influencers use, the areas they’re in, and details about their follower audience.
For more on latest technology trends in marketing, check out our research in:
If you believe that your business may benefit from a web scraping solution, check our list of web crawlers to find the best vendor for you. And check our comprehensive hub of marketing solutions to explore different approaches in your business.
For guidance to choose the right tool, reach out to us:
This article was drafted by former AIMultiple industry analyst Bengüsu Özcan.
Cem regularly speaks at international technology conferences. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School.
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Steering frustrated customers is a big challenge in business. There is no doubt in saying that customers can get irritated quickly with poorer services.
Contact center as a service (CCaaS) helps businesses to stay relatively closer to their customers across different channels.
Today, customers have several alternatives at their disposal, and they expect companies to be accessible via any channel that they may use.
CCaaS is a cloud-based solution provided as a service that enables customer service organizations to manage multichannel contact centers and customer interactions.
In the modern business era, CCaaS has evolved its paradigm at a much greater pace.
Besides handling incoming calls, it can automate most of your communication-based, interaction-based, and handling-based tasks intelligently when integrated with Artificial Intelligent tools.
In this way, AI tools streamline customer service processes and ensure a positive customer experience.
The development of a positive customer experience is dependent on the timely resolution of customers’ most pressing issues.
As a result, they feel satisfied, and they become one of your most ardent supporters. Their positive word-of-mouth provides your brand with credibility, and ubiquity, and attracts new customers.
Yet, what if you fail to satisfy your customers at the right time?
Certainly, they become frustrated and perceive a negative intent against the credibility of your brand.
So, how can you help frustrated customers?Five Ways to Support Frustrated Customers Like a Pro
When you’re interacting with angry customers, chances are you will have to put extra effort to turn the situation around.
Chances are that you will likely have to put in much more effort to solve the problem. However, you can do certain things to help resolve the situation.
Here are some effective ways to deal with angry customers:1. Show Sympathy and Empathy
Most times customers are frustrated at the start of a call or could get uneasy during a call. At that time, it is essential to be courteous and attentive. Utilize empathic language to express sympathy, and help them express their pain points. Communicate with the respect that you understand the source of their anger, express your compassion and as per above, it is important to stay patient and thank them for their time.
Simply expressing empathy significantly increases your chances of receiving a response.2. Stay Calm and be Optimistic
It’s important to stay calm and not add to the emotional charge of a situation by becoming angry or frustrated.3. Introduce Yourself and Offer A Solution
Begin introducing yourself and greeting them, as you normally would.
Telling the customer your name and presenting to help resolve your problem. Try to carry an interaction more personally as this will help you a lot. Additionally, avoid referring to them as “Sir” or “Ma’am”.
Following the agenda, offer a solution confidently which helps in resolving the situation.
Offer a solution and be open to discussing the issue further.4. Explain The Steps You’ll take to Solve The Problem
Whether it’s something simple you can do via phone or a more complex series of steps to be taken, explain the best courses of action so the client is included in the process and understands and feels appreciated.
5. Thank The Customer
At last, appreciate the customer by thanking them for having them onboard.
Additionally, you can request feedback based on their interaction with you. Positive feedback aids in identifying good practices and signifies a successful outcome.
You can end conversations positively with, “Thank you for your patience while we resolved this issue.”
I hope you found this an insightful read.
Please leave your thoughts on this topic below.
As many domestic firms scramble to meet the year-end deadline for Sarbanes-Oxley (SOx) section 404 compliance and foreign firms eye their deadline next year, they are hiring a ton of consultants to help them put the necessary control environments in place.
While this type of decision-making is understandable, it does carry some risks due to the nature of the work being performed that organizations need to be aware of. Organizations must not forget that the control environment must be tailored to the needs of their organizations and that they are the ones who will be held accountable.
Organizations implement, or should implement, controls in order to protect what matters most to them. Taking a step back, what is the purpose of SOx? It is targeted at restoring faith in the stock markets by attempting to restore public confidence in the integrity of the financial reporting process.
Therein lies the first hint. If starting from scratch, the most basic control environment for SOx compliance must be focused on protecting the integrity of the financial reporting process. This varies from company to company and is one reason a simple “do this and your done” approach doesn’t work.
When talking to consultants, the first thing to evaluate is their focus. Do they understand what is needed? Are they overly broad or too narrow? Are they aiming to create a solution or a straw house that will require years of additional support from them — with associated fees of course!
No Silver Bullet
With the above in mind, the series of controls to be implanted should be done in such a way as to create a framework. Within the framework, people, processes and technology are integrated to protect what matters to the specific organization and integrated in a logical, comprehensible and supportable manner. These are three very important attributes!
When a resource comes in and forces its version of a control framework onto your organization without tailoring it, something is very wrong. There must be a risk analysis that identifies what needs to be protected. Not every company needs a full-blown COBIT implementation. Indeed, many will be just fine with a fraction of the 318 detailed control objectives covered as long as the appropriate risks are identified and mitigated.
Beware of prospective vendors who come in and promise to solve your compliance issues with an application or suite of applications. You absolutely need to have a control framework that is tailored to your organization’s needs. This means you must have the right people following the right processes for the right reasons. Any applications purchased or developed must support this effort, not necessarily drive it. In short, be very cautious and make sure that the application supports goals — and don’t divert attention away from the goals.
Involve the Right People
There are two parts to this. First, make sure the correct people evaluate the prospective vendors/partners. These stakeholders need to understand the organization, what matters most, have a basic understanding of controls and have a vested interest in protecting both the organization and shareholders.
Second, the right people must be engaged with the consultants to ensure correct decisions are made and, just as important, to learn. When audits are performed and/or actions investigated, it will be your organization that ultimately will be held accountable.
Beware approaches that follow a simple “cookie cutter” approach. You must understand what is vital to your organization, what must be done to protect it and be able to defend decisions made to external auditors. You do not want to say, “We do this because the consultant told us to.”
Beware of custom approaches that do not leverage standards. COBIT, ITIL and ISO 17799 have been around for years. A great many external auditors will follow audit programs based on COBIT. If your consultant:
Follows a risk based approach to identify what needs to be protected
Overlays that onto the necessary COBIT controls
Works with you to review best practices from ITIL
Then a fairly sound approach is being followed. There are tremendous benefits to be gained by leveraging these existing works. Common vocabulary, industry best practices, training programs, reduced costs, shorter learning curves — the list goes on and on.
One fact that seems to be overlooked is that SOx is not a one-time event. Organizations are investing substantial sums of money for year one compliance. The challenge is that SOx doesn’t end after the first year — it goes on indefinitely and there will be more regulations to come.
If resources are not carefully planned, budgeted and granted, the process risks not being sustainable and regressing over the following years, losing the initial investment and possibly even incurring penalties due to noncompliance. When the consultants finally leave, your organization will need to stand on its own. You will need the people, the processes and appropriate knowledge in order to do that. And that means adequate planning and, subsequently, budgets.
Organizations need to prudently engage and manage the use of external groups when it comes to the creation of a control environment. They cannot simply hire a vendor, get a stack of books and/or applications and flag the project as finished. Quite to the contrary, care must be given to understand what is needed, that the best vendor is selected and that the internal stakeholders truly “own” the developed control framework. To do this, they must engage the right people, select vendors who are leveraging standards and plan for compliance efforts as part of their ongoing strategic planning and budgeting processes.
Keyboards will get dirty, no matter how careful you might be. Dust naturally makes its way onto your keyboard and between the keys. Crumbs from a hastily-eaten muffin as you rush to meet your deadline can fall beneath the spacebar. If your Macbook keyboard isn’t responding like it used to, it might be time to clean it.
The key is doing it the right way. If you don’t know how to clean your Macbook Pro, you could end up causing further damage instead of clearing away grime. There is a proper way to clean a laptop keyboard that differs from cleaning a desktop keyboard.
Table of Contents
Supplies You Will Need
Before you set out to clean your keyboard, make sure you have all the necessary supplies already on hand. These include:
A compressed air can
How to Clean Your Mac Keyboard
Remember, gravity is your friend. When you clean your keyboard, the first step is dislodging any dust and dirt build-up and allowing it to fall free of the keyboard keys. Here’s how to do that.
Hold your Mac at a 75-degree angle. Make sure to hold it by the body of the laptop, not the screen.
With a can of compressed air, spray the keyboard in a left-to-right motion.
Rotate your Mac to the right side and spray the keyboard once more, again in a left-to-right motion.
Repeat this process once more with the Mac rotated to its left side.
Spraying compressed air in this way will clean dirt from beneath the keys and allow it to fall out. Make sure to follow the directions on the can, and keep your sprays quick and light. If condensation builds up on the keyboard, use a paper towel to lightly dab it, taking care not to press moisture further into the keys.
This is the official method from Apple for cleaning your Macbook Pro keyboard, and it works for the Macbook Air too.
How to Clean a Spill on a Mac Keyboard
It happens to everyone: you’re drinking water, coffee, or worse, something sugary, and you accidentally spill it on your laptop keyboard. If this happens, don’t panic. You can save your laptop and its keyboard.
Shut off all power to the laptop. Hold down the power button until the screen goes black and the laptop entirely powers off.
Unplug any connected accessories and cables, including flash drives and network cards.
Flip the laptop upside down and lay it on a towel.
With a soft, lint-free cloth, wipe down any liquid on the exterior of the laptop.
Leave your laptop in that position for at least 24 hours, preferably in a dry environment.
If any internal components like the hard drive were exposed to water, they have to dry completely before you power your laptop back on.
If the spill is small (only a few drops), then it’s much easier to clean. Repeat the same steps as above, but you’ll only need to let it rest for two or three hours.
How to Disinfect Your Keyboard Keys
Have you ever thought about how many germs build up on your keyboard? It’s a bit like a doorknob in some ways. The good news is that it’s easy to disinfect, and it’s something you should do on a regular basis (especially after you’ve had a cold!) The key is to use disinfectant wipes, but make sure they don’t contain bleach.
If you don’t have disinfectant wipes, you can make your own cleaning solution. It should be a mixture of one part water, one part isopropyl alcohol. You can also use an electronic cleaning solution. Use a microfiber cloth to wipe down the keys.
As always, make sure your Macbook is completely powered down before you begin.
Lightly wipe down the keys, taking care not to squeeze any excess moisture from the cleaning wipe or cloth onto the keys.
After you have wiped down the keyboard, use a lightly damp cloth to clean up any solution that remains on your computer’s keyboard.
Finally, dry your keyboard with a dry, lint-free cloth. Take time to thoroughly dry all the nooks and crannies to make sure no liquid makes its way into your Macbook.
These same wipes can be used to clean any smudges from the trackpad. The same method applies; use light pressure, and thoroughly dry the trackpad afterward.
If you happened to spill something sticky on your keyboard, using a disinfectant wipe is also a great way to get rid of any sugary residue once you’ve finished cleaning it.
Testing the Keyboard
After you have cleaned your keyboard and powered your laptop back on, open a word processor of some kind. It doesn’t matter if it’s Google Docs, Microsoft Word, etc.
Start by pressing each key, one after the other, and testing that the corresponding letter, number, or symbol appears in the document. Don’t forget to test function keys such as Shift, Command, the Apple key, and others, as well as the F1 through F12 keys at the top of the keyboard.
If every key responds properly, you’re good to go. If you find that several keys do not work, then don’t try to disassemble your keyboard yourself. Take it to an Apple-certified repair shop or an Apple Store for maintenance. Sometimes, repairs will be covered at no cost to you due to well-known defects in the keyboard switches, but if you’re not sure, customer support can tell you whether your Macbook is covered.
In a day and age where the business world seems even more competitive, how would you describe your ability to manage your small business?
With 2013 off and running, hopefully you have already set aside goals to better manage your company over the next 12 months. If so, where do things like social media, checking your online reputation, and cozying up more to technology figure into the mix
According to research from the Harvard Business Review Analytics Services, nearly 80 percent of the 2,100 business surveyed stated they are either using or intend to utilize social media channels moving forward
That being said, only a mere 12 percent of those companies believe that they are properly using them. Lastly, a large percentage of businesses indicate they are still taking their time to seriously focus in on social media. Some two-thirds of users noted not having any formalized social media strategy, with only 7 percent having integrated social media into their overall marketing plans.
So, where should some of your business management focus be this year? Keep an eye on:
* Social media – First and foremost, get more social with the public. Given the fact that more consumers are using social platforms to shop for and buy goods and services, you need to be there awaiting their visits. If you have company Facebook, Twitter, Google+ and Pinterest pages, how active are you on them? Do you share, tweet, post and pin regularly, or are you one of those business owners who does it just because the competition does? Make sure you have a sound strategy going forward over these next 12 months to put yourself above and beyond the competition;
* Technology – Lastly, what emphasis will you be placing on technology during these next 12 months? From mobile payments to videos and podcasts touting your business, be prepared to give everything a try if you are not already doing so. As more and more of your customers want their goods and services purchased and delivered yesterday and not today, you need to stay up to speed on consumer demands. While having a company blog is great and all, have you dabbled in videos and podcasts? These can be great tools to educate and inform the buying public as to what you offer. If you do not have the time or expertise to do such materials in-house, consider outsourcing the work to professionals who can make your company stand out from the rest.
With a new year oftentimes come resolutions. What will be your business resolutions for 2013?
Businesses have a tendency to make many of the same mistakes when collaborating with popular social influencers, errors that prevent them from getting the results they crave
Influencer marketing has been around for as long as marketing itself. Only in the modern age, the term influencer marketing is invariably used to describe the sort that occurs on social media, with Instagram tending to be the platform of choice. Chances are you’re already familiar with the concept of influencer marketing and, since you’ve found your way onto this blog, I’d wager that you’re not exactly thrilled with the results.
Don’t worry: you’re definitely not alone. Businesses have a tendency to make many of the same mistakes when collaborating with popular social influencers, errors that prevent them from getting the results they crave. Whether these missteps are a result of an ineffectual recruitment process or the actual campaigns is another question – but we’ll get into that. Read on then to learn about the common mistakes that hamstring your influencer marketing campaign, as well as best practices for running high-performance campaigns going forward.Marketing strategy for success
If you’re looking for a marketing strategy to reach and acquire more customers, why not book a free consultation to kick off your strategic planning? Identify your problems, and discuss solutions that work for your business. Find out more about the RACE Framework, and integrated marketing strategy tools covered in this blog. Book in your call to get started today.Need a winning marketing strategy?
Book your free 1-2-1 consultation to develop your new strategy with the RACE Framework
Book consultationTypical influencer marketing mistakes
Paying a high-profile influencer a generous sum is all well and good, but it doesn’t guarantee results. If your influencer campaign hasn’t paid dividends, it’s likely you’ve made one or several of the following mistakes.Relying on follower numbers only
It’s often said that social media is a numbers game. And while that’s true to an extent, there’s so much more to it. For example, some influencers have hundreds of thousands of followers but surprisingly little influence and sparse engagement.
To gauge influence from the outset, research the engagement rate on your shortlisted candidate’s page (as well as on their blog, if they have one); consider how much they interact with followers on a day-to-day basis and compile insights about the kind of people who constitute their audience.
Thankfully, many influencer tools are starting to see the importance of looking at audiences rather than follower numbers; now, you can use tools like Brandwatch Audiences to find influencers by carefully examining their online audience:
It’s also worthwhile finding out which other brands they might have worked with in the past, to make sure you’re on the right track. If you’re a health store, you won’t want to use an influencer who was touting McCain Oven Chips last month!Hiring the wrong influencer
But you’ve made one fatal mistake: the influencer isn’t right. Perhaps they are too young or too old or based in the wrong location, or maybe their interests and values don’t align with your brand’s. It could be that the influencer simply doesn’t buy into what it is you’re offering, which then comes across in their delivery. Or perhaps the collaboration is so obviously a result of money changing hands that those usually devoted followers turn cold. Tone and style matter on social media and people hate to be duped. Choosing the best fit is, therefore, the wisest move if you wish to get positive results. Incidentally, there are many tools available to help you pinpoint influencers on social media: it pays to browse.Not trusting the influencer
Influencer relations entail some degree of collaboration, but ordering your nominee around isn’t the way to go. After all, this person has built up a loyal legion of followers and, being something of a social media star, they will expect to have their own input on the campaign itself.
Some influencers are actually highly particular about brands they work with, as well as fiercely protective of their reputation. While these traits might strike you as negative, you should know that film stars and catwalk models aren’t exactly shy and retiring either.
Your influencer knows their audience best, so pay close attention to what they have to say about the campaign and harness their expertise. Naturally, if all goes well you can agree on an ongoing relationship – or ask the influencer to recommend others with similar sway.Not planning/strategizing your campaign
Whether your campaign is a standalone project or a lengthy one entailing multiple posts or even videos, you need to put a plan in place. This way, you can ensure that you’re effectively promoting the campaign across all channels and getting the most out of it.
Needless to say, planning your influencer-led campaign will call for determining realistic and measurable goals; deciding upon and crafting a clear call-to-action; and pre-determining all the relevant steps needed to run the campaign, both from your side and the influencers’.
By settling on a detailed plan of action, and agreeing upon the means of measuring success early on, everyone involved will know exactly what they are working towards. The goal of the campaign might be to increase your own follow count and build brand awareness; stimulate sales of a forthcoming or existing product; capture new emails, or just generate enquiries.
The point is, you’re not left scratching your head, wondering whether your campaign has been a roaring success or an abject failure; you need to know exactly what you want to achieve, and you need to come up with the perfect plan to help you achieve it.Not checking and respecting the rules
In the UK, social campaigns fall under the remit of ASA, who issued guidance for influencers in late 2023. The rules are very clear and easy to follow, with the main caveat being that influencers must make it known when an ad is, well, just that: an ad.
It all comes back to consumer protection law, you see, and the brand is on the hook for any infringements, too. In short, make sure you’re not deliberately misleading the audience whose custom you want to capture. Transparency is in the interests of everyone concerned.
If you’re looking to optimize your marketing strategy, integrate your digital activities, or just need some help prioritizing next steps to grow your business, I recommend booking a free 1-2-1 consultation call with the team. Our consultation calls are designed to put you in the driver’s seat and talk through your opportunities using the RACE Framework, so you can make an informed decision about the best strategy for your business. Book your call to find out more.Need a winning marketing strategy?
Book your free 1-2-1 consultation to develop your new strategy with the RACE Framework
If properly executed, influencer marketing can give your brand or product the boost it needs. But unless you’re heeding the aforementioned, it’s unlikely you will get the kind of results you’re hoping for. Do your research and find a credible, authentic and active influencer who’s a good fit to front your campaign; then set about establishing goals and KPIs so your objectives are clear from the get-go. By following best practices, you’ll ensure your campaign resonates with customers in a meaningful way.
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