Trending December 2023 # Use Advanced Diagnostics In Microsoft Support And Recovery Assistant To Fix Outlook Issues # Suggested January 2024 # Top 14 Popular

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To resolve issues experienced while working with Office suite, Microsoft offers a useful tool called SaRA (Support and Recovery Assistant). The tool is designed to run multiple scans to diagnose and fix problems occurring in Office apps. So, if you find an Office app like Microsoft Outlook is not working properly, you can use Advanced Diagnostics in Microsoft Support and Recovery Assistant to fix it.

Using Advanced Diagnostics in Microsoft Support & Recovery Assistant

If your Microsoft Outlook account is not working as desired and causing problems, you can use the Advanced Diagnostics section in Microsoft Support and Recovery Assistant to scan Outlook for known issues and build a detailed report of your Outlook configuration. Take the following steps,

Select which apps you are having problems with

Review your Outlook Scan

Sharing Results

You’ll need an internet connection to download, install, and use the Microsoft Support and Recovery Assistant

1] Select which apps you are having problems with

When presented with ‘Select which apps you are having problems with’ screen, choose Outlook and hit the ‘Next’ button.

Now, when prompted to confirm that you are using the affected machine, select ‘Yes’ and again hit the ‘Next’ button.

When the new window opens, enter your account details and press ‘Next’.

Once your account is verified and validated by Office 365, the scanning process will kick-in.

When the scanning is in progress, you will see a window with spinning dots under heading ‘Checking’. The process may take several minutes to run.

Once the scan is complete, you’ll see a notification bearing the following message – We’re done collecting your Outlook configuration details.

Read: How to use command-line version of Microsoft Support and Recovery Assistant.

2] Review your Outlook Scan

The scanning report will show 3 tabs namely-

Issues found

Detailed View

Configuration Summary

Each of the above tabs will allow you to see a summary of your Microsoft Outlook configuration.

Choose a tab and select an issue to expand it for a more detailed description. Every description will be followed by a link to an article, covering all necessary steps to resolve the issue.

Issues Found

The first tab, ‘Issues Found’ tab will provide you a list of configuration issues that are detected during the scan.

Detailed view

This scenario also collects important configuration information for Microsoft Excel, Microsoft PowerPoint, and Microsoft Word. To see this information, expand the Miscellaneous section in the tree view.

Configuration Summary

The details of the scanning contained in the Configuration Summary tab represents a snapshot of the configuration settings collected on a frequent basis and analyzed.

If the small size of the text bothers you or strains your eye, you can view the scan results in a browser.

3] Sharing your scan results

SaRA allows users to share your scanning results with Microsoft as well.

Users who have an Office 365 account

If you sign in to SaRA by using an account in Office 365, the application will allow you to send your files to Microsoft. This can be helpful in times when you are working with a Microsoft Support engineer to get some assistance. Moreover, if you choose to send the files they will be securely uploaded.

Users who do not have an Office 365 account

For users who choose to sign in to SaRA via an account not supported by Office 365, there will be no option available to send files to Microsoft.

Now, you can copy the file from this folder to share with the person who is helping you to fix your Outlook issue.

Lastly, SaRA is not just made to fix Outlook issues for Office 365 or on-premises. It has also options for troubleshooting Dynamics, OneDrive and Skype for Business issues.

How do I fix Microsoft Outlook email problems?

The solutions depend on the error or problem you are getting while using the Outlook app. However, in most cases, you can use Microsoft Support and Recovery Assistant to get it fixed. For your information, the Advanced Diagnostics option is pretty handy in solving Outlook problems.

How do I troubleshoot Outlook performance issues?

To troubleshoot Outlook performance issues, you need open Outlook in Safe Mode and check if you are getting the same issues or not. If yes, you need to repair the Outlook email profile first. Then, you can create a new Outlook profile. Finally, it is suggested to repair Outlook via the installer.

That’s all! Hope it helped you.

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How To Enter Outlook Safe Mode To Fix Issues

If you ever face any issues with Outlook on your computer, your best bet is to try using Outlook safe mode. You’ll be familiar with this type of mode if you’ve used any Microsoft products since most of them come equipped with safe mode.

There are multiple ways to open Outlook in safe mode and you can use that mode to launch your Outlook in a more controlled environment.

Table of Contents

What Is Outlook Safe Mode

Outlook safe mode isn’t a standalone app, tool, or anything like that. It’s a mode that you can open Outlook in with certain restrictions as to what features you can use while it’s active.

Safe mode ensures that only essential files are loaded when you open Outlook on your computer. This way if there are any issues with, say third-party add-ins, those can be eliminated and you can use the app to test for solutions for those issues.

When To Use The Outlook Safe Mode

Unless you have an issue with the app, you won’t ever need to use Outlook safe mode. Some of the scenarios where you may want to use it include when Outlook crashes unexpectedly, some of the features don’t work as they should, or you can’t access your inboxes and your emails.

How To Start Outlook In Safe Mode

There are various ways to open Outlook in safe mode. Depending how you normally launch the app, you can use any of the methods below.

Use A Keyboard Button Use The Run Box

The app will open in safe mode asking you to select the default profile.

Use The Command Prompt

Open a Command Prompt window using your preferred method on your computer.

Outlook will open in safe mode.

Use Cortana Search

It’ll open Outlook in safe mode.

Edit A Desktop Shortcut Create A Desktop Shortcut How To Fix Issues In Outlook Safe Mode

You can fix issues using various ways in Outlook safe mode.

Reopen Outlook To Fix “Processing” Error

If Outlook shows a “Processing” error and stays stuck there each time you open it, you can relaunch Outlook in safe mode to fix the issue.

Open the app as you normally would.

Disable Add-Ins In Outlook

Add-ins allow you to extend the capability of Outlook. However, at the same time, they can cause issues with the app if they aren’t fully compatible. If you’ve installed any add-ins lately, you might want to try disabling them and see if it fixes the issue.

Close Outlook on your computer.

Launch Outlook in normal mode and it should open without an issue.

Open the add-ins screen and enable one add-in at a time. This will help you find the culprit. Then you can then get rid of the troublesome add-in from Outlook completely.

Outlook safe mode is one of the ways to access your emails and other features of the app when normal mode doesn’t work. It ignores everything that may cause the app to crash and lets you access your emails and other items.

Fix 80090016 Microsoft Office Outlook Exchange Error

Something went wrong: Your computer’s Trusted Platform Module has malfunctioned. If this error persists contact your system administrator with the error code 80090016.

What causes Microsoft Office Outlook Exchange Error 80090016 in Windows 10/11?

There isn’t any specific reason why this error may occur. In many cases, users have reported this mainly occurs if the Trusted Platform Module (TPM) gets corrupted or outdated. All things considered, the primary reasons for this error can be:

System Motherboard Replacement

Misconfigured Outlook Settings

Hindrance due to an external application

Fix Microsoft Office Outlook Exchange Error 80090016

You can fix Microsoft Office Outlook Exchange Error 80090016 by following these suggestions:

Rename the BrokerPlugin File

Repair PIN and Picture Password Solution

Disable ADAL

Remove and re-add your account

Repair Outlook

Now let us see these in detail.

1] Rename the BrokerPlugin Folder

The AAD token broker plugin file is a classified Win64 EXE file. If this file is attempted to be loaded when Outlook is starting up, it may cause runtime errors. However, renaming the file can fix any errors caused by it. Make sure you do this with the affected user account logged off. Here’s how you can do it:

Open File Explorer and navigate to the following path. C:Windows.oldUsersasusAppDataLocalPackages (The path may differ)

Scroll down and search for Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy folder

Rename the folder as Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy.old.

Restart Outlook once done to check if the issue is fixed; it may ask you to re-enter your password.

Perform this step only if your device’s motherboard is replaced.

2] Repair PIN and Picture Password Solution

The Outlook Exchange Error 80090016 can appear when Windows cannot set a PIN for your device. This is usually due to the corruption of the Ngc folder located in the system volume. Deleting all the contents of the Ngc folder can help fix this issue. Here’s how:

Open File Explorer and navigate to the following path. C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoftNGC

Select all the files and press Shift + Del to delete them permanently.

Delete and re-create your user account.

3] Disable ADAL

ADAL is a .NET framework tool that allows developers to authenticate users to an on-premises Active Directory deployment or the cloud. Turning it off can sometimes fix errors related with TPM. Here’s how:

Press the Windows key + R to open the Run dialog box.

Type regedit and hit Enter.

Once the Registry Editor opens, navigate to the following path. HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentity

In the right pane, create a new DWORD (32-bit) Value and name it EnableADAL.

Restart your device once done and see if the error is fixed.

4] Remove and re-add your account

If the error isn’t fixed, try removing and re-adding your Outlook account. Doing so can fix temporary bugs and issues you might be facing. Here is how to remove your account:

Now, add that account and check if the issue persists.

5] Repair Outlook

If none of these steps could help you, consider repairing Outlook. It has been known to help most users get over this error. Here’s how to do it:

Press Windows Key + I to open Settings.

Read: Fix 0x800CCC90 Outlook error code

What does error code 80090016 mean?

The outlook error code 80090016 usually occurs after a devices motherboard has been replaced. This error can also occur if the TPM is facing any errors. You can fix this by renaming the BrokerPlugin file. For your information, we have enlisted some solution that will troubleshoot the issue.

How do I resolve a TPM issue in Outlook?

To resolve a TPM issue in Outlook, you need to find the root cause of the problem. That said, you can go through the above-mentioned solutions to troubleshoot the issue regarding TPM in Outlook. In case you cannot find the root case, you can disable ADAL, rename the BrokerPlugin file, and re-add your account as well.

Fix: Event ID 1098: Error 0xCAA5001C, Token broker operation failed.

Full Fix: Microsoft Edge Window Position Issues

Full Fix: Microsoft Edge window position issues




Part of the multitasking process means having multiple windows on the same screen, resizing and positioning them to fit your flow. 

What happens when Windows 10 doesn’t remember the window position? We explore some solutions, including updating Windows and Edge to the latest version. 

Check out Microsoft Edge Issues Hub to find the best troubleshooting articles for it. 

Get the most out of Microsoft Edge by visiting our section with helpful guides for Edge. 

Instead of fixing issues with Edge, upgrade to a better browser: Opera One

You deserve a better browser! Over 300 million people use Opera daily, a fully-fledged navigation experience coming with various built-in packages, enhanced resource consumption, and great design.

Here’s what Opera can do:

Optimize resource usage: Opera One uses your Ram more efficiently than Edge;

Enhanced privacy: Free and unlimited VPN integrated;

⇒ Get Opera One

Microsoft Edge was introduced in Windows 10 as a default browser, and even though this is a modern browser it has its share of issues. One problem that users reported is that Microsoft Edge doesn’t remember window position, so let’s see how to fix this problem.

Microsoft Edge is a completely new browser and it’s designed as a replacement for Internet Explorer. Even though Microsoft Edge fixed many of the shortcomings that Internet Explorer had, Edge has its own problems.

One of these problems is related to window position and users reported that Microsoft Edge doesn’t remember the position and size of the window once you close it. This isn’t a big problem, but it can certainly be irritating. Fortunately, there are a few potential workarounds available.

How to fix Microsoft Edge window position issues?

Microsoft Edge is a great browser, but some users encountered issues with window position in Edge. This is usually a minor problem, and speaking of Edge issues, here are some similar problems that users reported:

Microsoft Edge not retaining window position – Many users complained that Microsoft Edge won’t remember window position on their PC. This can be an annoying problem, but you should be able to fix it by installing the latest updates.

Microsoft Edge does not remember window size – This is another relatively common problem with Microsoft Edge, but you should be able to fix it using one of our solutions.

Microsoft Edge not filling screen – Sounds like a temporary problem that should clear itself. Otherwise, resetting to default should to the trick.

Solution 1 – Consider using a different browser

If window position problems in Microsoft Edge keep appearing, you might want to consider switching to a different browser. This is just a small but annoying problem, and if you can’t fix it, maybe this is the right time to switch to a different browser, such as Opera.

In terms of features, Opera is much better than Edge. The differences are so big that is quite strange to compare them.

Top features that Opera offers:

built-in adblocker

integrated messengers in the sidebar

Tab Sync from one device to another

Workspaces to group tabs together

video pop-outs

free VPN

With a focus on privacy and features that are useful to users, Opera is clearing in the lead here. If you like to learn more about it, see our Opera Review.

This is a software problem with Microsoft Edge, and since Microsoft is aware of this issue, it should be fixed by downloading a specific update. This is just a minor and harmless issue, therefore it might not be fixed in the near future. Nevertheless, be sure to regularly use Windows Update and keep your Windows 10 up to date.

For the most part, Windows 10 installs the missing updates automatically, but sometimes you might miss a couple of updates due to certain issues on your system. However, you can always check for updates manually by doing the following:

If any updates are available, they will be downloaded automatically and installed as soon as you restart your PC. After the latest updates are installed, check if the problem is still there.

Solution 4 – Reset Microsoft Edge from Settings

After doing that, Microsoft Edge will reset to the default and the problem should be completely resolved.

If this doesn’t work out for you, there’s another way to achieve this but it’s more complex. See our solution down below that uses PowerShell.

Solution 5 – Use the keyboard shortcut to close Edge

Expert tip:

Simply press Alt + F4 while in Edge to close it. After the application closes, start it again and it will retain its position.

Bear in mind that this is just a workaround, so you’ll need to repeat it every time in order to prevent this issue from appearing again.

Solution 6 – Launch Microsoft Edge using a desktop shortcut

This is another workaround, but according to users, it might be helpful if you’re having problems with Edge and window position. It seems that Edge resets its window position and size if you start it using the Taskbar or Start Menu icon.

However, if you start the application using the desktop shortcut, the application will retain its size and position. This sounds like a strange workaround, but it works according to users, so you might want to try it out.

Solution 7 – Create a new user account

Sometimes this problem can occur due to a corrupted user account. Your account can get corrupted for various reasons, and if that happens, you might encounter window position issues in Microsoft Edge.

After you create a new account, switch to it and check if the problem is still there. If the issue doesn’t appear, you’ll have to move all your personal files to the new account and start using it instead of your old one.

Solution 8 – Use PowerShell to reset Edge

According to users, if you’re having Microsoft Edge window position problems, you might be able to solve them simply by resetting Edge to the default.

This is a complex operation and you should first take a look at resetting Edge from settings first.

To continue with PowerShell in order to reset Edge, you need to remove a couple of files by doing the following:

Now you need to run a Powershell command to complete the process. To do that, follow these steps:

After doing that, the problem should be completely resolved and Microsoft Edge should start working again.

Solution 9 – Perform System Restore

If this problem started appearing recently, it’s possible to fix it using System Restore. In case you’re not familiar, System Restore is a great feature that allows you to restore your system to the previous version and fix various issues along the way.

To perform a System Restore, you just need to follow these steps:

Once your system is restored, check if the problem still appears. If not, it’s possible that a system update caused this issue to appear, so keep a close eye on updates.

Microsoft Edge window position issues can be a minor hindrance, but until an official fix is released, you might have to rely on workarounds and third-party solutions.

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How To Use Microsoft Outlook Rules To Manage Your Inbox

Managing your inbox takes work, especially when you receive many emails every day. Using rules in Microsoft Outlook, you can take care of your inbox automatically. This saves you time from manually taking action on messages and helps you handle your email.

How Do Rules Work in Outlook?

Rules in Outlook allow you to set up actions for email that meets particular criteria. When the messages arrive in your inbox, the rules take over to perform those actions automatically.

For example, you can move email from your favorite store to a shopping folder, mark messages that come from your supervisor as important, or automatically forward email to your partner.

You can do things like this automatically once you set up rules, then just sit back and let Microsoft Outlook rules do the work of managing your inbox without lifting a finger.

How to Create a Rule in Outlook

Setting up a rule in Outlook is a step-by-step process that the application walks you through. Start by selecting the email criteria, move on to picking the actions, optionally add exceptions to the rule, then turn on the rule.

Create a Rule From Scratch

The Rules Wizard box gives you the basic types of triggers to start, similar to templates in Outlook. Below “Start from a blank rule,” you can choose whether the rule will apply to email you receive or send.

Give your rule a name at the top and select the “Setup rule options.” Check the box to “Turn on this rule.” Optionally, check the other two to run the rule immediately on current email and use the rule on all of your email accounts.

Your rule now shows with a checkmark next to it in the Rules and Alerts box. If you want to disable the rule later, you can return here and uncheck the box. Select “OK” or “Apply” to save and exit or “Cancel” if you change your mind.

Did you know: you can turn emails into tasks in Microsoft Outlook.

Create a Rule Based on an Email

To create a rule based on an existing email, select the message in your inbox or open it in its own window. Go to the “Home” tab, open the “Rules” drop-down menu, and select “Create Rule.”

In the “Create Rule” window, you’ll see the available conditions at the top. Because you’re creating a rule based on the email, you can use criteria such as from that person, what the subject contains, or sent to only you.

Choose the action you want to take based on the condition. You can display it in the New Item Alert Window, play a sound, or move it to a folder.

If you’d like to add more conditions or actions, choose “Advanced Options.” You’ll see the same boxes as the Rules Wizard. Make your selection(s) to create your rule.

Tip: the next time you’re taking a few days off, set an out-of-office message in Outlook.

Outlook Rule Examples

Now that you know how to create a rule in Outlook, let’s walk through a few useful examples. We are creating these rules from scratch using the instructions above.

Move Messages to a Folder

If you often move your messages to folders to keep your inbox organized, you can set up a rule to automatically move them and save some time.

Move through the Rules Wizard as shown above by optionally choosing more conditions and actions, adding exceptions, and finally naming and enabling the rule.

Flag Email for Follow Up

Flagging email is another good way to organize messages, as it allows you to assign and see the flag as soon as the email arrives.

Follow the remaining prompts to move through the Rules Wizard and save and enable your rule.

Note: once a flagged message pops up, you can schedule your response in Outlook.

Assign a Category to an Email

To quickly spot email that falls into certain categories, why not create a rule to do so upfront? This will put the messages in their respective categories for you to see at a glance.

Mark Messages With Priority

If you assign a priority to select email, like those from your boss or a special client, you can mark them as important right off the bat. Or perhaps you want to mark email where you’re included as CC as low priority.

Tip: become an email pro with Outlook keyboard shortcuts.

Frequently Asked Questions Where do I find my Outlook rules?

You can access your rules if you’d like to disable, edit, or delete one or more in the Rules Manager window.

Why doesn’t my Outlook rule work?

There can be several reasons that a rule you set up in Outlook isn’t working as expected. Below are a few things to look for:

Check the “Manage Rules & Alerts” box to make sure the rule is enabled.

Be sure that the rule calls for a valid folder or contact and not one you’ve deleted.

Confirm that a different rule isn’t being applied first.

For additional causes and solutions, look at the Microsoft Support page.

Can I set up a conditional formatting rule in Outlook?

Conditional formatting is available in Outlook in a separate spot than the email inbox rules discussed here.

Go to the “View” tab and select “View Settings” in the ribbon. In the box that appears, choose “Conditional Formatting,” then set up the rule in the subsequent Conditional Formatting box.

Image credit: Pixabay. All screenshots by Sandy Writtenhouse.

Sandy Writtenhouse

With her BS in Information Technology, Sandy worked for many years in the IT industry as a Project Manager, Department Manager, and PMO Lead. She wanted to help others learn how technology can enrich business and personal lives and has shared her suggestions and how-tos across thousands of articles.

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How To Use Open Assistant?

Open Assistant is an open-source AI model that dynamically retrieves data from third-party systems to help in human-like conversations.

Open Assistant is the new open-source AI Chatbot that is very easy to use and the new AI  model, which could be better than ChatGPT.

Many open-source AI models have been released day by day. However, most of them have trained their model using data retrieved from ChatGPT.

Although many AI Chatbots claim to be open source, the features of this AI model are quite impressive.

Continue reading the article to learn how to use Open Assistant properly and how the model is trained.

How Is Open Assitant Trained?

Open Assistant is a Chatbot that uses API and third-party plugins similar to GPT-4 and can be personalized to your needs.

To train their AI model, the team instructed GPT, a paper from Open AI. It uses reinforcement learning with human feedback.

Additionally, the model is not trained from ChatGPT data but from human-generated data.

You can also check the data generation statistics on their website.

Furthermore, it is funded by LAION, a non-profit organization focusing on machine learning research.

How To Use Open Assistant?

Open Assistant is a chat-based Assistant that understands tasks and can communicate with third-party systems. Follow the steps below to use Open Assistant properly.

Go to the Open Assistant Website. The next step is to sign up.

You use either your email or your Discord account to sign up.

After logging in, you can see the dashboard. You can create a new chat and ask away your new AI Assistant.

 You can also help the AI to improve by completing different tasks and replying as an Assistant.

The answers that you get from this AI model are very human-like because of its human-generated databases.

Here’s an example of the Assistant writing an email for an international IT student scholarship.

You can also personalize your Chatbot by enabling third-party plugins and choosing the chat model. Open Assistant can be your new GPT-4.

One of the biggest concerns with people while being a part of the artificial intelligence community is the use of discriminative words or rude behavior.

However, with the guidelines of Open Assistant, you will not have to worry about offensive behavior and replies.

They strive to improve and block out rude content through user feedback.

Moreover, other discussions have been on how this AI model and ChatGPT are similar. In fact, people claim that this model is much better than ChatGPT.

GPT-4, which has new third-party plugins, is not available to the general public, and the Chrome extensions do not do much justice to the GPT-4 plugin.

Therefore, if you do not want to pay for the premium subscription for ChatGPT, this might be one of the best alternatives.

The Bottom Line

Open Assistant is a global community effort with over 13000 volunteers from all around the world.

This new AI Assistant could very well take over all the other chat AIs.

Although the replies of the Assistant are not flawless, and you could encounter problems with spelling or bugs in your code, its features are very impressive.

If you are interested in artificial intelligence and its developments, you should check it out and help them improve.

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